Intercom

Intercom connects your Intercom workspace to Claude Code with read-only OAuth so you can search and inspect conversations from the terminal. It reads conversation threads, pulls contact and company records, and opens the original Intercom URLs so you can jump back to the dashboard when needed. Permissions are limited to reading data only; nothing is written back.

Use concrete queries to search by keyword, tag, assignee, and time range. The plugin returns message excerpts, metadata, and contact fields, and it maps conversations to companies and segments. It can list recent conversations for a contact, fetch the last N messages, and surface linked tickets or custom attributes that your team uses in Intercom.

It analyzes support patterns by aggregating counts, surfacing frequent topics, and highlighting recurring tags or phrases across conversations. You can pull quick summaries for a ticket set, export a compact customer profile that includes last contact, open issues, and plan tier, and spot whether multiple contacts report the same problem.

In practice you can run a search and assemble a customer handoff or bug report without opening the Intercom dashboard: an engineer can gather recent error reports from affected users, a support lead can compile weekly issue trends, and a CSM can build a profile before a call — all without switching tools, saving time and context switches.